Collection Officer Job

Applications Deadline | August 2, 2019

Key roles and Responsibilities

  1. Control delinquent loan payments and recovery of non-performing loans.
  2. Timely and effectively contact delinquent clients.
  3. Analyse clients’ financial situations and negotiate loan repayment arrangements.
  4. Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
  5. Giving a detailed report on accounts collected on daily, mid-month and monthly basis.
  6. Maintain accurate records, files, and reports on all collection activity.
  7. Inform management on the trends in loan disbursements that contribute to delinquency.
  8. Contact clients whose loans are almost due to prepare them to honour the instalments.
  9. Ensure all cheques which are due for banking are duly banked and follow up on bounced cheques.
  10. Ensure all penalties arising from late repayments are followed up and collected.
  11. Work closely with external agencies on debt collection and recoveries.
  12. Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
  13. Adhere to the set policy on loan recoveries and collections.
  14. Send reminder messages to clients on their loan payments.
  15. Perform any other related function as assigned to by the management from time to time.

Required Skills & Qualifications

  • A diploma in business related course or equivalent with demonstrable experience.
  • Good negotiation and communication skills
  • Full knowledge of retail clients’ products
  • Good computer skills especially knowledge of excel and Credit MIS
  • Strong analytical, relationship skills and attention to detail


  • Ability to reduce loans in arrears.
  • Ability to collect overdue payments.
  • Ability to collect on accounts closed as bad debt.
  • Ability to complete special projects assigned and the necessary reports.
  • Ability to utilize the resources of the company in a cost effective manner.


To make your application kindly forward your CV and cover letter to indicating the position you are applying for as the subject line or you can use this form to submit the application

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