Customer Service & Admin Officer Job

Applications Deadline | August 30, 2021

Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of a Customer Service & Admin Officer in their Nairobi & Eldoret Offices.

Customer Service & Admin Offer Job Duties & Key Responsibilities

  • Receive visitors and direct them accordingly.
  • Marketing the company products to the walk-in customers.
  • Receive and make calls for and on behalf of the company.
  • Maintain office cleanliness and orderliness in liaison with cleaning service providers.
  • Contributing to team effort by accomplishing related results as needed.
  • Handle customer relations.
  • Giving feedback on clients’ queries.
  • Making customers’ experiences better by ensuring customer satisfaction.
  • Ensuring availability of marketing materials in the branch in liaison with the branch manager.
  • Responding to customer queries in a professional manner.
  • Carrying out customer and product related document processing like the enquiry book and the complaints/feedback box.
  • Ensure 100% compliance to the set guidelines, policies and procedures on customer service.
  • Handle the company’s general emails and online enquiries.
  • Ensure the organization’s assets at the branch are properly used and well taken care of them.
  • Ensuring the branch attendance book is signed by all staff.
  • Perform other administrative duties as assigned.
  • Ensuring all the documentations by clients is done correctly and filling is done and the documents are maintained well.
  • Making accurate loan disbursement entries into the system.
  • Sending reminder messages to clients on their loan payments.

Required Skills & Qualifications

  • At least 2 years work experience in a micro-credit organization or any related field that has exposure to relating with clients.
  • A diploma or certificate in Business administration, secretarial or office management.
  • High administrative and organizational skills.
  • Attention to detail with strong ability to keep accurate records and information.
  • Effective communication skills both orally and written.
  • Must be Smart, presentable, confident and have great interpersonal skills.
  • Must be polished, sharp looking and eloquent
  • Knowledge of office management systems and procedures.
  • Excellent time management skills and ability to multitask and prioritize work.
  • Computer literacy and proficiency in MS Office.
  • Attention to detail and problem solving skills.

How to apply

Kindly forward your CV and cover letter to customercare@mwananchicredit.com indicating the position you are applying for as the subject line as the subject line or you can use this form to submit the application.

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