Customer Service & Admin Officer Job

Applications Deadline | August 30, 2021

Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of a Customer Service & Admin Officer in their Nairobi & Eldoret Offices.

Customer Service & Admin Offer Job Duties & Key Responsibilities

  • Receive visitors and direct them accordingly.
  • Marketing the company products to the walk-in customers.
  • Receive and make calls for and on behalf of the company.
  • Maintain office cleanliness and orderliness in liaison with cleaning service providers.
  • Contributing to team effort by accomplishing related results as needed.
  • Handle customer relations.
  • Giving feedback on clients’ queries.
  • Making customers’ experiences better by ensuring customer satisfaction.
  • Ensuring availability of marketing materials in the branch in liaison with the branch manager.
  • Responding to customer queries in a professional manner.
  • Carrying out customer and product related document processing like the enquiry book and the complaints/feedback box.
  • Ensure 100% compliance to the set guidelines, policies and procedures on customer service.
  • Handle the company’s general emails and online enquiries.
  • Ensure the organization’s assets at the branch are properly used and well taken care of them.
  • Ensuring the branch attendance book is signed by all staff.
  • Perform other administrative duties as assigned.
  • Ensuring all the documentations by clients is done correctly and filling is done and the documents are maintained well.
  • Making accurate loan disbursement entries into the system.
  • Sending reminder messages to clients on their loan payments.

Required Skills & Qualifications

  • At least 2 years work experience in a micro-credit organization or any related field that has exposure to relating with clients.
  • A diploma or certificate in Business administration, secretarial or office management.
  • High administrative and organizational skills.
  • Attention to detail with strong ability to keep accurate records and information.
  • Effective communication skills both orally and written.
  • Must be Smart, presentable, confident and have great interpersonal skills.
  • Must be polished, sharp looking and eloquent
  • Knowledge of office management systems and procedures.
  • Excellent time management skills and ability to multitask and prioritize work.
  • Computer literacy and proficiency in MS Office.
  • Attention to detail and problem solving skills.

How to apply

Kindly forward your CV and cover letter to indicating the position you are applying for as the subject line as the subject line or you can use this form to submit the application.

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